This Acceptable Use Policy ("AUP") describes prohibited uses of Intake. It is part of our Terms of Service. By using Intake, you agree to comply with this policy.
Prohibited businesses
You may not use Intake to conduct, sell, or process payments for the following businesses or activities. This list is informed by the restrictions of our payment processors (including Stripe) and reflects categories that present elevated legal, regulatory, or reputational risk.
Illegal activities
Any business or activity that violates federal, state, local, or international law.
Sale of stolen goods, counterfeit items, or unauthorized copyrighted material.
Money laundering, terrorism financing, or sanctions violations.
Regulated and restricted categories
Cannabis or controlled substances (including in jurisdictions where some forms are legal — federal restrictions remain).
Firearms, ammunition, gunpowder, explosives, knives intended as weapons, and related accessories.
Tobacco, e-cigarettes, vaping products, and related accessories.
Prescription drugs, pharmaceuticals, and any health products requiring a license to sell.
Gambling, lotteries, sports betting, fantasy sports with cash prizes, and games of chance with monetary value.
Adult content, escort services, dating services with sexual content, or any sexually explicit material.
Multi-level marketing, pyramid schemes, and "get rich quick" programs.
Cryptocurrency exchanges, mining services, or initial coin offerings.
Bail bonds and other criminal justice-related financial services.
Misleading or fraudulent business practices
False, deceptive, or misleading marketing claims.
Selling services or products you cannot or do not intend to deliver.
Charging customers for goods or services without consent.
Operating businesses with chargeback rates exceeding 1% of transactions or refund rates exceeding 5% of transactions.
Other prohibited businesses
Travel reservation services that do not deliver the booked service.
Timeshare resales.
Telemarketing operations.
Door-to-door sales operations not registered with applicable consumer protection agencies.
Any business that promotes hate, violence, or harassment based on race, religion, gender, sexual orientation, national origin, disability, or other protected characteristics.
Prohibited activities
Regardless of your business type, you may not use Intake to:
Send unsolicited messages or spam through any communication features.
Phish, scam, or impersonate any person or entity.
Upload, transmit, or distribute malware, viruses, or any code designed to disrupt or damage software or systems.
Attempt to gain unauthorized access to any account, system, or data.
Reverse-engineer, decompile, or attempt to extract source code from the Service.
Use automated systems (bots, scrapers, crawlers) to access the Service in a manner that sends more requests than a human can reasonably produce.
Resell or rebrand the Service to third parties without express written permission.
Use the Service in any way that could disable, overburden, or impair the Service or interfere with other users.
Circumvent rate limits, security controls, or access restrictions.
Use the Service to harass, threaten, defame, or harm any person.
Collect personal information from your customers without lawful basis or required consent.
Content restrictions
You may not post, upload, or transmit content that is:
Illegal, defamatory, libelous, or violates the rights of others.
Pornographic, sexually explicit, or contains nudity.
Promotes hate, violence, terrorism, self-harm, or illegal activity.
Infringes copyright, trademark, trade secret, or other intellectual property rights.
Contains another person confidential or private information without their consent.
Misrepresents your identity, affiliation, or qualifications.
Enforcement
We reserve the right to investigate and take action against any violation of this AUP. Actions may include:
Removing or blocking access to violating content.
Suspending or terminating your account.
Reporting illegal activity to law enforcement.
Pursuing legal remedies.
Where practical we will provide notice and an opportunity to remedy the violation. For severe violations (illegal activity, fraud, immediate harm to others), action may be immediate and without notice.
If you believe your account has been suspended in error, contact legal@intake.works with the subject "AUP Appeal."
Reporting violations
If you believe someone is violating this AUP, please report it to legal@intake.works with as much detail as possible: the account or content in question, the suspected violation, and any supporting evidence. We will investigate and take appropriate action.
Changes to this policy
We may update this AUP from time to time, particularly as our payment processors update their own acceptable-use requirements. For material changes, we will provide notice via email or in-app notification. Continued use of the Service after changes take effect constitutes acceptance.
Contact
Questions about this Acceptable Use Policy? Contact legal@intake.works.
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