The service desk, the sales floor
and your website — in one place.

For bike shops

Bookings turn into work orders, parts come off the shelf as you use them, and customers get told when their bike is ready. Built by a bike shop owner who got tired of juggling five tools.

For bike shops

The service desk, the sales floor
and your website — in one place.

Built for the shop floor

Everything a bike shop runs on.

Service, retail and the stuff in between — sharing one set of customers, inventory and numbers.

Service queue

Customers book a drop-off day online. Every booking becomes a work order with status, notes, parts and labor on one ticket.

Inventory with distributor catalogs

Pull product details from supported distributors, receive shipments by scanning, and keep your own prices and notes safe from catalog updates.

Point of sale

Sell parts and bikes at the register, take cards or send a payment link, and handle returns and exchanges in one transaction.

Serial numbers

Track serialized bikes and frames from receiving to sale, so you always know which one went where.

Customers and their bikes

Every visit, sale and conversation on one customer timeline — with texts and emails in a single inbox.

Your team, scheduled

Staff schedules, time off and a time clock, with each mechanic's capacity built into what customers can book.

A repair, start to finish

From "can you fit me in?" to "it's ready."

1
Booked online

The customer picks a drop-off day with room left on it and tells you what the bike needs.

2
Checked in

The booking is already a work order. Add notes and the bike is on the customer's record.

3
In the stand

Add parts straight from inventory, or order what's missing as a special order tied to the job.

4
Ready

Mark it ready and the customer gets a text — no phone tag.

5
Picked up and paid

The ticket rings up at the register, or they pay ahead from a link on their phone.

Beyond the service desk

The rest of the shop, covered.

Rentals and demo fleet

Rent bikes by the day with availability checks, and let customers extend from a text message.

Pickup and delivery

Offer pickup and drop-off windows for customers who can't get to you.

Special orders and layaway

Order for a customer, take a deposit, and hold items on layaway without selling them twice.

Gift cards and discount codes

Sell and redeem gift cards in store and online, with codes that work across the register and your site.

Email and text marketing, built in

Send full email campaigns and text messages to customers who have opted in — no Mailchimp or Constant Contact subscription needed. Unsubscribes are handled, results are tracked, and lapsed regulars can be invited back automatically.

Your website, your domain

Build your site with Intake's page builder, take bookings on it, and run it on your own domain.

A daily plan in 3 sections — What needs you, what you need to do, how is your business doing.

Sales, drafts, quotes, layaways, inventory details, quick add buttons. The place where all your money flows.

What bike shops ask us.

Can I bring my customers and inventory across? +
Yes. Import customers and inventory from a spreadsheet, map the columns, review any conflicts, and undo an import if something looks wrong.
Does it work with my distributors? +
Intake pulls catalog data from supported distributors so you're not typing product details by hand. Get in touch and we'll confirm yours.
Which plan does a bike shop need? +
Point of sale and inventory start on Branded, which includes up to 120 inventory items and three team members. Most full-service shops choose Scale for unlimited inventory and up to ten team members.
Can customers book online? +
Yes — on your own site. Drop-off shops let customers pick a day with room left on it; appointment shops offer times.
Can I try it first? +
Start a free trial and set up your own shop, or walk around the demo shop with no sign-up at all.

See it running in a real shop.

Walk around the demo, start your own free trial, or book a call and we'll show you around.