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Sub-processors

Effective: May 12, 2026

Intake uses a small number of trusted third-party services to operate the platform. Each is bound by a contract requiring them to protect data and use it only for the purposes we specify. This page lists our current sub-processors. We will update it before adding new ones.

Contents
  1. Current sub-processors
  2. Updates
  3. Contact

Current sub-processors

DigitalOcean, LLC

  • Purpose: Cloud infrastructure — application servers, databases, file storage (Spaces), backups.
  • Data: All Service data is stored on DigitalOcean infrastructure in the United States.
  • Location: United States.
  • Privacy policy: digitalocean.com/legal/privacy-policy

Stripe, Inc.

  • Purpose: Payment processing for Intake subscription fees and (when enabled) for tenant payment processing through Stripe Connect.
  • Data: Billing information, transaction records, customer payment details (collected directly by Stripe — Intake does not store full card numbers).
  • Location: United States and Stripe global infrastructure.
  • Privacy policy: stripe.com/privacy

PayPal Holdings, Inc.

  • Purpose: Alternative payment processing (when enabled by tenants for their customers).
  • Data: Transaction records and payment details for transactions processed via PayPal.
  • Location: United States and PayPal global infrastructure.
  • Privacy policy: paypal.com/us/legalhub/privacy-full

Resend, Inc.

  • Purpose: Transactional email delivery — account confirmations, password resets, booking notifications, security alerts.
  • Data: Email addresses, email content, delivery and engagement metadata.
  • Location: United States.
  • Privacy policy: resend.com/legal/privacy-policy

Plausible Insights OÜ

  • Purpose: Privacy-focused website analytics for the marketing site (intake.works only).
  • Data: Anonymous, aggregate page-view data. No cookies. No personal information.
  • Location: European Union.
  • Privacy policy: plausible.io/privacy

Updates

We will update this page at least 30 days before adding a new sub-processor that processes customer data. If you would like to be notified directly of changes, email privacy@intake.works to be added to our sub-processor update list.

Customers with a Data Processing Agreement (DPA) in place may object to a new sub-processor within 30 days of notice. If we cannot accommodate the objection, the customer may terminate the affected services.

Contact

Questions about our sub-processors or want a copy of our DPA? Contact privacy@intake.works.

Intake

Online booking, work orders, and customer management for service shops.

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